LCI Paper

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Order Cancellation

Cancelling an Order


We do our best to process and ship orders quickly, therefore we can not guarantee any cancellation requests. If you need to cancel an order, contact an LCI Paper specialist immediately. We do not guarantee we will catch your order. If the contents of your order has been pulled, packed, or shipped, we can not stop it. If the order is caught we will cancel and refund your order.


Order Cancellation Faqs

 

If I speak to a representative will that guarantee my order is cancelled?


Due to order processing speed we do not guarantee order cancellations even when speaking directly to a representative. Order cancellation is only considered complete once the order has been refunded and you have received an email stating the cancellation has been completed.

What if an order ships that I thought was cancelled?


Once an order has shipped there is no way to cancel, stop, or redirect your shipment. We do not guarantee cancellations. Upon delivery of your order you can arrange for a return authorization to return your back to us for a refund. Please read the LCI Paper Return Policy for details.


Can all orders be cancelled?


Once into production some orders can not be cancelled. Typically this includes custom productions, print orders, and samples.


Is there a charge to cancel an order?


Cancellation fees may apply to blank or custom printed orders in production that are stopped. Cancellation fees are case-by -case and are based on time, materials and labor. For example, cancellation fees will be charged for print orders that have already been proofed, custom dies, cutting, scoring, or any other associated costs/time that applied to your order.

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